Shipping policy

We send all orders from our licensed fulfilment centre via Royal Mail. Delivery can only be made to someone over 18 and proof of age may be required by the delivery driver.

All orders under £70 incur a £7 delivery charge. Over £70 (so our 24-pack) and your order is shipped free of charge.

 

DELIVERY, TRANSFER OF RISK AND TITLE

We request that you provide us with your mobile number at checkout and you will receive a text message on the day of delivery to advise of a 2-hour window when your order will be delivered. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 9 (Events outside our control) for our responsibilities when this happens.

Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk from that time.

If you are not in when delivery is made, a card will be left with details of where to collect your order from or how to arrange re-delivery (where this is possible). Please note that if you do not act promptly to collect your order or arrange for re-delivery, the contents of your order will be returned to us and a full refund will be issued to your account.

You can nominate a safe place where your order can be left (e.g. with a neighbour or in the shed). No orders will be left at the delivery address unless we have your specific instructions to do so. Please note, if you instruct us to leave your order at the delivery address unattended, this is entirely at your own risk.

You own the Goods once we have received payment in full, including of all applicable delivery charges.

If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, a breach from you to clause 1.6, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

Whilst we endeavour to ensure that our products are not delivered to anyone under the age of 18, it is your responsibility to make appropriate arrangements for either an adult to be available to take delivery during the delivery window notified to you or if no adult is available then you nominate a safe place for us to leave our products. We communicate delivery times to customers very clearly to facilitate this and we will not accept any liability where someone under the age of 18 accepts delivery of the products on your behalf.